Refund and Cancellation Policy

1) Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the “processing” stage. Customers are requested to order carefully and with full consideration.

2) If you wish to cancel an order, please e-mail us within 1 hour from making the payment.

3) The timelines displayed on the site are an approximate. We try to adhere to them to a very large extent. However, as these reports are individual and manually generated by our astrologers, some delays are possible. We will try on a best case to deliver as soon as possible. Delays will not be considered as biases for refunds.

4) We do not consider refunds for in-correct data provided by the customer. We request you to please re-check all your data when entered. TW not consider refund requests resulting from the incorrect data provided by you. However, if you e-mail us within an hour of ordering the report, we will consider the changes to be made.

5) Any delay in the activation of subscription services will be dealt with immediately and compensated on pro-rata biases.

6) No refunds will be issued on the return of damaged products. By ordering products on Hoofaaccessorieslounge.com,  the customer takes full responsibility of any damage caused to the product, post its delivery. In case such an order was made via the ‘cash on delivery’ mode of payment, the customer will be charged the cost of the product, as displayed on TW the shipping/ customs/ courier charges or all three as applicable, if the product is returned.

7) Any damage caused to the product while in transit, will be dealt with by TW .

8) While TW tries to make sure that the products displayed on the website are delivered to the customer in an as-is condition, the picture may differ slightly from the original product. The customers are advised to exercise discretion in this matter. No refunds will be issued on this bias.

9) Phone Advise: Please ensure that your contact number is in full coverage area and that you answer the phone when it rings. Any call once connected, will not be refunded.

10) All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by TW in processing and / or delivering the service, as applicable.

11) Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.

12) Returns are accepted  only if the product is in good condition.  The product should not be used at any circumstances.  Return of products should be done within required time as per the seller information. Refund of money will be done only for the product cost, shipping charges will not be refunded in any case. Refund of money, will be done in next 3 working days after getting the returned product. 

13) CASH ON DELIVERY option can be used when your order value is more than or equal to 50/-. No extra charges for prepaid orders. 

For any queries, please contact us.